Terms of Service

Apex Roofing North Devon LTD
Company Number: 12356835
Effective Date: September 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Apex Roofing North Devon LTD ("we", "our", "us"), Company Number 12356835. By engaging our services or using our website, you agree to be bound by these Terms.

2. Our Services

Apex Roofing North Devon LTD provides professional roofing services including but not limited to:

Full roofing service
Slating & Tiling
Pitched Roofing
Leadwork
EPDM rubber roofing
Garage Roofing
Velux and Skylights installation
Roofing Repairs
Chimney Work
Site work & New Builds
Surveys & Inspections
Skylight Windows

Services are provided within a 40-mile radius of Barnstaple, North Devon.

3. Quotations and Pricing

Quotations: All quotations are valid for 30 days from the date of issue unless otherwise stated
Pricing: Prices quoted are based on the scope of work discussed and may change if additional work is required
VAT: All prices are subject to VAT at the current rate where applicable
Additional Work: Any additional work not included in the original quotation will be charged separately with your prior agreement

4. Payment Terms

Deposits: A deposit may be required before work commences, typically 25% of the total quote
Payment Schedule: Payment terms will be agreed upon acceptance of quotation
Final Payment: Balance is due upon completion of work unless otherwise agreed
Late Payment: We reserve the right to charge interest on overdue accounts at 4% above the Bank of England base rate
Methods: We accept bank transfer, cheque, and cash payments

5. Work Commencement and Completion

Start Dates: Are approximate and subject to weather conditions and material availability
Weather Delays: Work may be postponed due to adverse weather conditions for safety reasons
Access: You must provide safe and adequate access to the work area
Completion: We will make reasonable efforts to complete work within agreed timeframes

6. Customer Responsibilities

You agree to:

Provide accurate information about your property and requirements
Obtain any necessary planning permissions or building regulations approval
Ensure the property is accessible on agreed work dates
Remove or protect valuable items near the work area
Inform us of any hazards, including asbestos or structural issues
Ensure pets and children are kept away from work areas
Provide access to electricity and water supply where required

7. Health and Safety

We comply with all relevant health and safety regulations
Our team is fully trained and insured
We will implement appropriate safety measures during work
Work areas may be cordoned off for safety - please respect these boundaries
We maintain public liability insurance for your protection

8. Materials and Workmanship

Quality: All materials used meet British Standards where applicable
Sourcing: We source materials from reputable suppliers
Substitutions: If specified materials are unavailable, we will discuss alternatives with you
Waste: We will dispose of old roofing materials responsibly unless you request otherwise

9. Warranties and Guarantees

Workmanship Guarantee: We provide a 10-year guarantee on our workmanship for new roofs
Repair Guarantee: Repair work is guaranteed for 12 months
Manufacturer Warranties: Materials come with manufacturer warranties which we will pass on to you
Exclusions: Guarantees do not cover damage from storms, impact, or lack of maintenance
Claims: Warranty claims must be made in writing within the guarantee period

10. Cancellation Policy

By Customer: You may cancel up to 48 hours before scheduled work start without penalty
Deposits: Cancellations after materials have been ordered may result in deposit retention to cover costs
By Us: We reserve the right to cancel if the work site is unsafe or if payment terms are not met

11. Liability and Insurance

We maintain comprehensive public liability insurance of £2 million
We are not liable for pre-existing defects or damage
Our liability is limited to the value of the work undertaken
We are not responsible for delays due to circumstances beyond our control
We will make good any damage caused by our negligence

12. Complaints Procedure

If you have any concerns about our work:

Contact us immediately on +44 7419 907109
We will investigate and respond within 48 hours
If required, we will arrange a site visit to assess the issue
We aim to resolve all complaints within 14 days

13. Intellectual Property

All designs, specifications, and documents we provide remain our intellectual property unless full payment has been received. You may not use our proposals to obtain quotes from other contractors.

14. Variations and Changes

Any changes to the agreed work scope must be confirmed in writing. Additional charges may apply for variations requested after work has commenced.

15. Force Majeure

We shall not be liable for any delay or failure to perform our obligations if such delay or failure results from circumstances beyond our reasonable control, including but not limited to extreme weather, pandemic, government restrictions, or material shortages.

16. Data Protection

We handle your personal information in accordance with our Privacy Policy and UK data protection laws. Your data will only be used for purposes related to providing our services.

17. Dispute Resolution

Any disputes arising from these Terms shall be:

First addressed through our complaints procedure
If unresolved, subject to mediation
Finally determined by the courts of England and Wales

18. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Entire Agreement

These Terms, together with any written quotation and specifications, constitute the entire agreement between us and supersede any prior agreements or understandings.

20. Changes to Terms

We reserve the right to update these Terms at any time. Changes will apply to new contracts entered into after the revision date.

21. Contact Information

For any questions about these Terms of Service, please contact us:

Apex Roofing North Devon LTD
Phone: +44 7419 907109
Company Registration: 12356835
Service Area: 40-mile radius of Barnstaple, North Devon

22. Acceptance

By accepting our quotation, instructing us to commence work, or using our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.