Privacy Policy

Apex Roofing North Devon LTD
Company Number: 12356835
Last Updated: September 2025

1. Introduction

Apex Roofing North Devon LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage with our roofing services.

2. Information We Collect

We may collect and process the following information about you:

Contact Information: Name, email address, phone number, and property address
Project Details: Information about your roofing requirements, property type, and service preferences
Communication Records: Details of our correspondence and any feedback you provide
Website Usage: Technical information including IP address, browser type, and pages visited

3. How We Use Your Information

We use your personal information to:

Provide roofing quotes and respond to service enquiries
Carry out our roofing services including slating, tiling, leadwork, EPDM, and repairs
Schedule surveys, inspections, and appointments
Communicate with you about your project
Maintain records for warranty and guarantee purposes
Comply with legal and regulatory requirements
Improve our services and customer experience

4. Legal Basis for Processing

We process your personal data based on:

Contract: To fulfil our roofing services agreement with you
Legitimate Interests: To operate our business effectively and provide quality services
Legal Obligations: To comply with health and safety, tax, and other legal requirements
Consent: Where you have given explicit consent for specific purposes

5. Data Sharing

We may share your information with:

Our trusted subcontractors and suppliers necessary for completing roofing work
Professional advisers (accountants, lawyers, insurers)
Government bodies and regulators when required by law
Third parties if we sell or merge our business (with your prior notification)

We will never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

Secure storage of physical documents
Password-protected digital systems
Limited access to personal data on a need-to-know basis
Regular security reviews and updates

7. Data Retention

We retain your personal information for:

Customer Records: 7 years after project completion for warranty and legal purposes
Financial Records: 6 years as required by UK tax law
Marketing Communications: Until you opt out
Website Analytics: 26 months

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data we hold
Correct inaccurate information
Request deletion of your data (subject to legal requirements)
Object to or restrict processing
Data portability
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies

Our website uses cookies to improve your browsing experience. These may include:

Essential Cookies: Required for website functionality
Analytics Cookies: To understand how visitors use our site
Preference Cookies: To remember your choices and settings

You can control cookies through your browser settings.

10. Service Area

We provide roofing services within a 40-mile radius of Barnstaple, North Devon. Personal data collection and processing primarily relates to customers within this service area.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Apex Roofing North Devon LTD
Phone: +44 7419 907109
Company Registration: 12356835

For data protection concerns, you may also contact the Information Commissioner's Office at ico.org.uk or call 0303 123 1113.